Collection: FAQ – Frequently asked questions

After you have placed an order, you can check the status at any time in your customer account. We'll also send you regular email updates about your order.

If a product is temporarily out of stock, we will inform you about this on the product page or during the ordering process. You have the option to be notified as soon as the product is available again.

• B-Post (standard): CHF 8.50
• A Mail (Express): CHF 10.50
• Pick up (by arrangement)
  

Shipping in Switzerland is free for orders over 180 francs.

Shipping costs for orders outside Switzerland are calculated according to the following criteria depending on the individual order:

• Weight
• Size of the package
• Delivery speed

We offer you various secure payment options to make your purchase as convenient as possible. We currently accept the following payment methods:

1. Credit cards : We accept Visa, MasterCard, American Express, Maestro, Union Pay, Shop Pay, Apple Pay and Google Pay.
2. PayPal : Pay easily and securely with your PayPal account.
3. Twint : Pay easily and securely with Twint. Scan the QR code at checkout.
4. Bank transfer : Transfer the invoice amount to our bank account. For advance payment, you will find the account information in your purchase confirmation or listed below. Please make payment within 7 days. The goods will be sent after receipt of payment.

Once an order has been placed, it generally cannot be canceled or changed. Please contact our customer service team to discuss any special requests.

You can contact our customer service by email at info@collectorsdeal.com or via the contact form . We strive to answer your inquiries as quickly as possible.

Bigbear AG

Buonassertrasse 26

6343 Rotkreuz

CH04 8080 8006 9859 9823 2

IID (BC No.): 80808

SWIFT BIC: RAIFCH22

CHE-112,711,539